Refund policy

 

Return & Refund Policy

Last updated: February 26, 2026

At Calvin Row, we are committed to delivering high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

To initiate a return, please contact us at: 📩 calvinrow@gmail.com

Note: Please do not send your item back without contacting us first to receive the appropriate return instructions.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used items or products showing signs of wear.

  • Items damaged due to misuse.

  • Clearance or final sale items (if applicable).

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

  • Shipping fees are non-refundable unless the return is due to our error (damaged or incorrect item).

4. Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  1. Your order number.

  2. Clear photos of the item and the packaging.

We will resolve the issue promptly with a replacement or a full refund.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you have done all of this and still have not received your refund, please contact us at: 📩 calvinrow@gmail.com

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

7. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Calvin Row Website: www.calvinrow.com Email: calvinrow@gmail.com